Script Of A Successful Upselling Telephonic Call
Hotel staff: Thank you for calling [Hotel Name], this is [Staff Name], how may I assist you?
Guest: Hi, I'm calling to book a room for next weekend.
Hotel staff: Great, we'd love to have you stay with us. What type of room were you thinking of booking?
Guest: I was thinking of a standard room.
Hotel staff: We do have some lovely standard rooms available, but I'd like to suggest an alternative option that I think would enhance your stay. Have you considered one of our deluxe rooms?
Guest: Oh, I hadn't really thought about that. What's the difference between a standard room and a deluxe room?
Hotel staff: Well, our deluxe rooms are more spacious and have upgraded amenities, such as premium bedding, a seating area, and a great view of the city. They're perfect for guests who are looking for a more luxurious experience.
Guest: That does sound nice, but I'm not sure if it's within my budget.
Hotel staff: I understand, and I'm happy to let you know that we're currently running a promotion on our deluxe rooms that brings the price down to only [X dollars] more than our standard rooms. You'll get all of the extra amenities at a great value.
Guest: That sounds like a good deal. I think I'd be interested in booking a deluxe room then.
Hotel staff: Fantastic! I can go ahead and upgrade your reservation to a deluxe room for [X dollars] more than the standard room rate. Would you like me to make that change for you now?
Guest: Yes, please go ahead.
Hotel staff: Wonderful, I've gone ahead and made that change for you. Is there anything else I can assist you with?
Guest: No, that's all. Thank you for your help!
Hotel staff: It was my pleasure. We look forward to welcoming you to [Hotel Name] next weekend.
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