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Job Interview Reflection using Gibbs’s Reflective Model.png
Job Interview Reflection using Gibbs’s Reflective Model

Job interviews are pivotal moments in any professional’s career journey, but not every interview leads to success. When faced with the disappointment of not being selected for a role, it’s essential to reflect on the experience and extract valuable lessons. One effective way to do this is by using Gibbs’s Reflective Model, a structured framework that guides you through a comprehensive analysis of the situation.

By systematically reflecting on the interview experience using Gibbs’s Reflective Model, you can transform a setback into an opportunity for growth, ultimately paving the way for success in your next career opportunity.

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Behind Every Criticism Is A Wish

In this insightful post inspired by Esther Perel’s concept, we delve into the idea that criticisms often mask underlying wishes or needs. By understanding this hidden dimension, both individuals and teams can transform potentially negative interactions into opportunities for growth and connection. The article explores the power of reframing criticism, offering practical examples and self-reflection questions to help readers identify and express these underlying wishes constructively.

The post includes a comparison between common criticism statements and their corresponding “I wish” reframes, illustrating how small changes in language can lead to significant improvements in communication. Furthermore, the article encourages empathy by prompting readers to consider the emotional impact of criticism and the benefits of expressing wishes openly.

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The Power of Fingerspitzengefühl Cultivating Intuition for Career Growth.png
The Power of Fingerspitzengefühl: Cultivating Intuition for Career Growth

Cultivating Fingerspitzengefühl, or ‘finger-tip feeling,’ is about transforming experience into instinct. It’s not a talent reserved for a few; it’s a skill that can be developed with intention and practice. By immersing yourself deeply in your field, staying keenly aware of subtle signals, seeking diverse experiences, and reflecting on feedback, you build an almost instinctual ability to navigate complex situations with ease and precision. In the hospitality industry, this can mean the difference between a satisfied guest and a delighted one, or a functional team and an inspired one. True professionals don’t just react—they anticipate, adapt, and lead with an intuitive understanding that feels like second nature.

Hospitality Training
Top 10 Training Programs For Hotels
Top 10 Training Programs For Hotels

Discover the Top 10 Training Programs for Hotels to improve your staff's skills and enhance your guest experience. From hospitality management to customer service, these programs cover a wide range of essential training areas for hotel professionals.

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Hospitality Recruitment
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Effective Use of Video Interviews in Hospitality Recruitment

Video interviews have become a game-changer in hospitality recruitment, offering efficiency, cost savings, and a broader talent pool. For HR heads and recruitment leaders, using video interviews effectively means more than just convenience—it’s about enhancing the quality of hires. Key strategies include choosing the right platform that provides reliability and user-friendliness, crafting structured questions that assess both technical skills and cultural fit, and training hiring managers to evaluate non-verbal cues like body language and facial expressions. Incorporating realistic job previews can also provide deeper insights into a candidate’s potential in high-pressure, guest-facing roles. Ensuring a positive candidate experience through clear instructions and timely feedback is crucial for maintaining a strong employer brand. By leveraging AI-driven analytics and maintaining compliance with data protection laws, recruitment leaders can make more informed and fair hiring decisions. When done right, video interviews can significantly enhance your recruitment process, helping you attract and retain top talent who align with your organization’s values and service standards.

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How Service Design Can Enhance The Guest Experience
How Service Design Can Enhance The Guest Experience

The posts discusses the principles of service design, how these principles can be applied to the hospitality industry to improve the guest experience. Examples of service design in action are provided. The post explains how service design can lead to increased customer satisfaction, loyalty, and business success.

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The Impact of a Recognition Program on Employee Engagement
The Impact of a Recognition Program on Employee Engagement

In this blog post, we discuss the impact of recognition programs on employee engagement, how to develop a recognition program, the benefits of rewarding long-term employees, and how to encourage collaboration and competition.

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How to Identify Key Areas for Process Audits in Your Hospitality Business
How to Identify Key Areas for Process Audits in Your Hospitality Business

Key Ideas:

  • [ ] Identify Guest Complaints

  • [ ] Review Industry Standards

  • [ ] Focus on Revenue-Generating Areas

  • [ ] Look for Safety Risks

  • [ ] Analyze Staff Feedback

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As AI becomes more prevalent in the industry, what skills and competencies do you think hospitality professionals will need to stay relevant in their careers?
As AI becomes more prevalent in the industry, what skills and competencies do you think hospitality professionals will need to stay relevant in their careers?

What do you think?
Read what AI thinks and what the Industry thinks.

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Self-Assessments That Hospitality Professionals Can Take To Determine Whether They Might Benefit From Working With An Executive Coach
Self-Assessments That Hospitality Professionals Can Take To Determine Whether They Might Benefit From Working With An Executive Coach

Discover if you could benefit from working with an executive coach as a hospitality professional by taking these self-assessments. Identify areas for growth, unlock your potential, and achieve your career goals with the help of an executive coach.

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Unlocking Success: The Power of Professional Certification for Hoteliers
Unlocking Success: The Power of Professional Certification for Hoteliers

One of the most significant benefits of professional certification is that it can help to differentiate you from your peers. In a competitive job market, having a certification can be the factor that sets you apart from other candidates.

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