Latest From our Blogs

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Beyond Resumes: Building Impactful Portfolios
Beyond Resumes: Building Impactful Portfolios

In hospitality, a well-crafted portfolio goes beyond a standard resume by showcasing skills, achievements, and contributions in a vivid, personal way. While chefs often highlight culinary creations, other departments—from Front Office to Housekeeping and F&B—can use portfolios to spotlight their unique strengths. Whether through memorable guest interactions, efficiency metrics, or team achievements, a portfolio offers professionals in every role a powerful tool to document and share their career impact.

Featured
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Behind Every Criticism Is A Wish

In this insightful post inspired by Esther Perel’s concept, we delve into the idea that criticisms often mask underlying wishes or needs. By understanding this hidden dimension, both individuals and teams can transform potentially negative interactions into opportunities for growth and connection. The article explores the power of reframing criticism, offering practical examples and self-reflection questions to help readers identify and express these underlying wishes constructively.

The post includes a comparison between common criticism statements and their corresponding “I wish” reframes, illustrating how small changes in language can lead to significant improvements in communication. Furthermore, the article encourages empathy by prompting readers to consider the emotional impact of criticism and the benefits of expressing wishes openly.

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Featured
The Four Key Functions of Mentorship in Hospitality
The Four Key Functions of Mentorship in Hospitality

Mentorship in hospitality offers four key functions: developing a professional identity, problem-solving support, respect and friendship, and role modeling (Kram, 1985a). A mentor can guide you through guest crises, build your confidence, and help shape your leadership style. Mentorship isn’t one-size-fits-all—it’s about finding the right support to navigate your unique career path and grow in the industry.

Hospitality Training
Top 10 Training Programs For Hotels
Top 10 Training Programs For Hotels

Discover the Top 10 Training Programs for Hotels to improve your staff's skills and enhance your guest experience. From hospitality management to customer service, these programs cover a wide range of essential training areas for hotel professionals.

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Hospitality Recruitment
Time-to-Hire and Cost-per-Hire: Key Metrics for Hospitality HR
Time-to-Hire and Cost-per-Hire: Key Metrics for Hospitality HR

Understanding Time-to-Hire and Cost-per-Hire is essential for hospitality HR professionals. These metrics help optimize recruitment efficiency and budget management, ensuring you attract and retain the best talent in a competitive industry.

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How Service Design Can Enhance The Guest Experience
How Service Design Can Enhance The Guest Experience

The posts discusses the principles of service design, how these principles can be applied to the hospitality industry to improve the guest experience. Examples of service design in action are provided. The post explains how service design can lead to increased customer satisfaction, loyalty, and business success.

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Designing Heart-of-the-House Staff Areas: A Comprehensive Guide for Hospitality Leaders
Designing Heart-of-the-House Staff Areas: A Comprehensive Guide for Hospitality Leaders

Discover how to enhance heart-of-the-house areas for staff at your 100-room hotel or resort. Learn design tips and space requirements for locker rooms, cafeterias, training rooms, relaxation areas, and changing rooms to boost employee well-being and productivity

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Featured
How to Identify Key Areas for Process Audits in Your Hospitality Business
How to Identify Key Areas for Process Audits in Your Hospitality Business

Key Ideas:

  • [ ] Identify Guest Complaints

  • [ ] Review Industry Standards

  • [ ] Focus on Revenue-Generating Areas

  • [ ] Look for Safety Risks

  • [ ] Analyze Staff Feedback

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Featured
As AI becomes more prevalent in the industry, what skills and competencies do you think hospitality professionals will need to stay relevant in their careers?
As AI becomes more prevalent in the industry, what skills and competencies do you think hospitality professionals will need to stay relevant in their careers?

What do you think?
Read what AI thinks and what the Industry thinks.

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Featured
Self-Assessments That Hospitality Professionals Can Take To Determine Whether They Might Benefit From Working With An Executive Coach
Self-Assessments That Hospitality Professionals Can Take To Determine Whether They Might Benefit From Working With An Executive Coach

Discover if you could benefit from working with an executive coach as a hospitality professional by taking these self-assessments. Identify areas for growth, unlock your potential, and achieve your career goals with the help of an executive coach.

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Featured
Unlocking Success: The Power of Professional Certification for Hoteliers
Unlocking Success: The Power of Professional Certification for Hoteliers

One of the most significant benefits of professional certification is that it can help to differentiate you from your peers. In a competitive job market, having a certification can be the factor that sets you apart from other candidates.

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