Latest From our Blogs

Featured
Posting with Purpose: How to Use AI Content Wisely in Your Hospitality Career Journey
Posting with Purpose: How to Use AI Content Wisely in Your Hospitality Career Journey

In the age of AI-generated content, your LinkedIn posts can either elevate your hospitality career—or dilute your professional brand. This article explores how to use tools like ChatGPT wisely, the impact of your online presence on recruiters, and simple DOs and DON’Ts for posting with purpose. Whether you’re job hunting or building your professional voice, learn how to create meaningful content that truly reflects who you are in the world of hospitality.

Featured
What Happens When Someone Sees More in You Than You See in Yourself?.jpg
What Happens When Someone Sees More in You Than You See in Yourself?

Discover the power of the Michelangelo Effect—how recognizing potential in yourself or someone else can unlock transformative growth. Learn to embrace your own gifts or inspire others to achieve greatness.

Read More →
Featured
The Four Key Functions of Mentorship in Hospitality
The Four Key Functions of Mentorship in Hospitality

Mentorship in hospitality offers four key functions: developing a professional identity, problem-solving support, respect and friendship, and role modeling (Kram, 1985a). A mentor can guide you through guest crises, build your confidence, and help shape your leadership style. Mentorship isn’t one-size-fits-all—it’s about finding the right support to navigate your unique career path and grow in the industry.

Hospitality Training
Top 10 Training Programs For Hotels
Top 10 Training Programs For Hotels

Discover the Top 10 Training Programs for Hotels to improve your staff's skills and enhance your guest experience. From hospitality management to customer service, these programs cover a wide range of essential training areas for hotel professionals.

Read More →
Hospitality Recruitment
Time-to-Hire and Cost-per-Hire: Key Metrics for Hospitality HR
Time-to-Hire and Cost-per-Hire: Key Metrics for Hospitality HR

Understanding Time-to-Hire and Cost-per-Hire is essential for hospitality HR professionals. These metrics help optimize recruitment efficiency and budget management, ensuring you attract and retain the best talent in a competitive industry.

Read More →
Featured
How Service Design Can Enhance The Guest Experience
How Service Design Can Enhance The Guest Experience

The posts discusses the principles of service design, how these principles can be applied to the hospitality industry to improve the guest experience. Examples of service design in action are provided. The post explains how service design can lead to increased customer satisfaction, loyalty, and business success.

Read More →
Featured
Designing Heart-of-the-House Staff Areas: A Comprehensive Guide for Hospitality Leaders
Designing Heart-of-the-House Staff Areas: A Comprehensive Guide for Hospitality Leaders

Discover how to enhance heart-of-the-house areas for staff at your 100-room hotel or resort. Learn design tips and space requirements for locker rooms, cafeterias, training rooms, relaxation areas, and changing rooms to boost employee well-being and productivity

Read More →
Featured
How to Identify Key Areas for Process Audits in Your Hospitality Business
How to Identify Key Areas for Process Audits in Your Hospitality Business

Key Ideas:

  • [ ] Identify Guest Complaints

  • [ ] Review Industry Standards

  • [ ] Focus on Revenue-Generating Areas

  • [ ] Look for Safety Risks

  • [ ] Analyze Staff Feedback

Read More →
Featured
Screenshot 2025-01-03 at 4.40.26 PM.jpg
The Impact of Online Reviews on a Hotel's Reputation and Bottom Line

Learn how online reviews impact your hotel's reputation, search rankings, and bottom line. Discover actionable strategies to leverage positive reviews and manage negative feedback effectively. #HotelReviews #ReputationManagement

Read More →
Featured
Self-Assessments That Hospitality Professionals Can Take To Determine Whether They Might Benefit From Working With An Executive Coach
Self-Assessments That Hospitality Professionals Can Take To Determine Whether They Might Benefit From Working With An Executive Coach

Discover if you could benefit from working with an executive coach as a hospitality professional by taking these self-assessments. Identify areas for growth, unlock your potential, and achieve your career goals with the help of an executive coach.

Read More →
Featured
Unlocking Success: The Power of Professional Certification for Hoteliers
Unlocking Success: The Power of Professional Certification for Hoteliers

One of the most significant benefits of professional certification is that it can help to differentiate you from your peers. In a competitive job market, having a certification can be the factor that sets you apart from other candidates.

Read More →