Script Of A Successful Upselling At The Front Desk
Guest: Hi, I have a reservation for a standard room tonight.
Front Desk Staff: Great, thank you for choosing [Hotel Name]. Please share what name the reservation is under.
Guest: ABC & Family.
Front Desk Staff: We do have a lovely standard room reserved for you. I just wanted to let you know that we do have an upgrade available today for our deluxe rooms.
Guest: Oh, what's the difference between a standard room and a deluxe room?
Front Desk Staff: Our deluxe rooms are more spacious and offer a more luxurious experience. They come with upgraded amenities such as premium bedding, a seating area, and a great view of the city.
Guest: Hmm, that sounds nice. But is it expensive?
Front Desk Staff: We are currently running a special promotion today that offers the deluxe room for only [X Rupees] more than the standard room rate.
Guest: Oh, that's not too bad. I might be interested in that.
Front Desk Staff: Wonderful! Let me just update your reservation and give you the keys to your new deluxe room. I hope you enjoy your stay with us!
Guest: Thank you, I'm sure I will.
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