Posts in Process Improvement
The Service Progression System by Eclat Hospitality

In the world of hospitality, service isn’t just about meeting expectations—it’s about continually elevating the guest experience. That’s why we’ve developed The Service Progression System, a 5-tier framework designed to transform guest interactions into meaningful, unforgettable moments.

Level 1: Essential Touch – Setting the foundation with accurate, timely information.

Level 2: Enhanced Assistance – Proactively offering value-added services.

Level 3: Bespoke Care – Personalizing experiences to reflect individual guest preferences.

Level 4: Immersive Support – Accompanying guests on their journey for a seamless experience.

Level 5: Signature Exclusivity – Curating unique, one-of-a-kind experiences available only to our guests.

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Development, Process Improvement, Service Insights, Talentprabhjot bediComment
Behind Every Criticism Is a Wish: A Leader’s Guide to Empowering Teams

Criticism often masks an underlying wish or unmet need. By recognizing this, leaders can reframe their feedback to express desires for positive change rather than simply pointing out faults. This shift in perspective transforms potentially negative interactions into opportunities for growth, creating a more empathetic and supportive work environment.

By adopting the “wish” perspective, leaders encourage open communication and collaboration within their teams. Instead of criticism that discourages or demotivates, the focus becomes constructive feedback that inspires and drives continuous improvement, ultimately strengthening both individual and team performance.

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Leadership, Process Improvement, Development, Talentprabhjot bediComment