Posts in Development
If You’re Not Excited, Why Should They Be? Transfer Your Enthusiasm, Transform Your Results
If You’re Not Excited, Why Should They Be? Transfer Your Enthusiasm, Transform Your Results

“Enthusiasm is the secret ingredient behind every successful sale, service, and leadership moment. Whether you’re selling a luxury suite, rolling out a new initiative, or inspiring your team, your energy is what truly drives engagement. This insight explores the power of transferring enthusiasm—why it matters, how to harness it authentically, and what happens when it’s missing. If you want to elevate guest experiences, motivate your team, and create real impact, start by asking yourself: If you’re not excited, why should they be?”

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Development, Growth, Guest Experiences, Process Improvement, Leadership, TalentEclat HospitalityComment
Build the Team You Need, Not the Team You Have

Build the Team You Need, Not the Team You Have

Discover how to transform your team into a powerful force for long-term success in the hospitality industry. Learn the key strategies for aligning your team with your business vision, fostering a culture of growth, and hiring with future needs in mind. Don’t just manage what you have—build a team that’s ready for tomorrow. Read the full article to learn how to make strategic hires that drive growth and innovation!

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Leadership, Development, Talentprabhjot bediComment
The Skill/Will Matrix – Danny Meyer’s Secret for Managing a Team

In this article, we dive deep into a simple yet powerful framework to help managers assess and support their teams: the Skill/Will Matrix. Learn how to identify where your employees fall and what steps you can take to drive growth, improve motivation, and create a high-performing culture. Whether you’re managing top talent or navigating underperformance, this tool will guide your next move.

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Growth, Development, Leadership, Talentprabhjot bediThe Skill/Will Matrix – Danny Meyer’s Secret for Managing a TeamComment
The Service Progression System by Eclat Hospitality

In the world of hospitality, service isn’t just about meeting expectations—it’s about continually elevating the guest experience. That’s why we’ve developed The Service Progression System, a 5-tier framework designed to transform guest interactions into meaningful, unforgettable moments.

Level 1: Essential Touch – Setting the foundation with accurate, timely information.

Level 2: Enhanced Assistance – Proactively offering value-added services.

Level 3: Bespoke Care – Personalizing experiences to reflect individual guest preferences.

Level 4: Immersive Support – Accompanying guests on their journey for a seamless experience.

Level 5: Signature Exclusivity – Curating unique, one-of-a-kind experiences available only to our guests.

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Development, Process Improvement, Service Insights, Talentprabhjot bediComment
Behind Every Criticism Is a Wish: A Leader’s Guide to Empowering Teams

Criticism often masks an underlying wish or unmet need. By recognizing this, leaders can reframe their feedback to express desires for positive change rather than simply pointing out faults. This shift in perspective transforms potentially negative interactions into opportunities for growth, creating a more empathetic and supportive work environment.

By adopting the “wish” perspective, leaders encourage open communication and collaboration within their teams. Instead of criticism that discourages or demotivates, the focus becomes constructive feedback that inspires and drives continuous improvement, ultimately strengthening both individual and team performance.

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Leadership, Process Improvement, Development, Talentprabhjot bediComment