Are there any best practices that I can use to manage this problem?

Yes, there are several best practices that can be used to manage the problem of no upselling in your hotel. Here are some of them:

• Develop a clear strategy: Develop a clear strategy for upselling that is aligned with your hotel's overall business goals. This strategy should include identifying the most profitable upsell opportunities, developing packages and promotions, and setting goals and targets for upselling.

• Train and empower your staff: Upselling requires skilled and motivated staff. Train your staff to identify opportunities for upselling, and provide them with the tools and resources they need to be successful. Empower them to make decisions and offer personalized recommendations to guests.

• Create a positive guest experience: Guests are more likely to make additional purchases or upgrades if they have a positive experience at your hotel. Ensure that your hotel is clean, well-maintained, and offers excellent service. Make sure that your staff is responsive to guest needs and that they are trained to provide personalized experiences.

• Utilize technology: Use technology to identify upsell opportunities and to offer targeted promotions to guests. Implement a CRM system that tracks guest preferences and behavior, and use this information to offer personalized upsell options.

• Monitor and measure success: Monitor the success of your upselling strategy and measure progress against goals and targets. Use this information to make adjustments and improvements to your strategy over time.

  By implementing these best practices, you can manage the problem of no upselling in your hotel and increase revenue, customer satisfaction, and employee engagement.