Posts tagged user research
How Service Design Can Enhance The Guest Experience
How Service Design Can Enhance The Guest Experience

The posts discusses the principles of service design, how these principles can be applied to the hospitality industry to improve the guest experience. Examples of service design in action are provided. The post explains how service design can lead to increased customer satisfaction, loyalty, and business success.

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Eclat Hospitalityservice design, user-centered approach, hospitality industry, guest experience, business success, user research, hotel technology, check-in process, check-out process, personalized experiences, tailored experiences, brand identity, CitizenM hotel chain, self-check-in kiosks, mobile app, common areas, social interaction, collaborationComment