The Impact of Soft Skills in Hospitality Recruitment

In hospitality, technical skills ensure tasks are completed, but it’s the soft skills—like communication, empathy, and adaptability—that define the guest experience. For HR professionals, integrating these skills into the recruitment process is crucial. By utilizing behavioral interviews, role-playing scenarios, and psychometric testing, you can effectively assess a candidate’s soft skills, ensuring your team is not just competent, but exceptional. Continuous development through onboarding programs and regular workshops will further enhance these essential abilities

Eclat HospitalityAugust 12, 2024Skills, Soft Skills, Hospitality recruitment, Practical AdviceComment