Éclat Service Audit™

Experience Excellence, Unveiled

Discover Your Property’s Full Potential

At Éclat Hospitality, we understand that exceptional service begins with a clear vision and ends with flawless execution. Our Éclat Service Audit™ offers a unique, complimentary evaluation rooted in the Éclat Service Progression System (ESPS)—a proprietary framework for service excellence.

Through an immersive 3-day, 2-night assessment, we collaborate with your leadership team to refine your vision, evaluate current operations, and craft a roadmap to elevate your guest journey.

What is the Éclat Service Audit™?

Led by our Founder & CEO, Prabhjot Bedi, this Comprehensive On-Site Assessment combines immersive property evaluation with in-depth conversations with your leadership team.

During Our Visit, We Will:

1. Engage with Leadership: Conduct interactive discussions to understand:

• Your vision for the guest experience.

• How this aligns with your brand values and operational goals.

• Strategic priorities for service evolution.

2. Evaluate Current Operations: Observe your property’s service delivery and operational workflows.

3. Identify Service Gaps: Analyze performance across the five levels of the ESPS framework:

• Essential Touch

• Enhanced Assistance

• Bespoke Care

• Immersive Support

• Signature Exclusivity

4. Observe Guest Interactions: Assess how your team engages with guests to ensure consistency with your vision and brand ethos.

5. Assess Employee Experience: We also place a strong emphasis on the employee experience, understanding that engaged and empowered teams are the foundation of exceptional guest service. Our assessment will evaluate how your internal culture and team dynamics align with delivering your envisioned guest experience.

What You’ll Gain

At the conclusion of the Éclat Service Audit™, you’ll receive:

• A Vision Alignment Summary:

• Insights from leadership discussions.

• Alignment between your aspirations and your current guest experience.

• A Comprehensive Feedback Report:

• Evaluation of current service levels across the ESPS framework.

• Identification of strengths and areas for growth.

• Tailored recommendations for achieving your vision.

• A Leadership Strategy Session:

• An in-person or virtual meeting with your leadership team to review findings.

• Actionable next steps to close service gaps and align your property’s operations with its goals.

Why Choose the Éclat Service Audit™?

• A Vision-Centric Approach: Align your operational strategies with the guest experience you envision.

• Expert Insights: Benefit from decades of expertise in luxury hospitality leadership.

• Actionable Outcomes: Receive a clear roadmap for achieving service excellence.

How to Get Started

Booking the Éclat Service Audit™ is simple:

1. Fill out the form below with your property details and preferred dates.

2. Our team will confirm your audit schedule.

3. Prepare to transform your vision into reality with insights from ESPS.