Questions A Hotel Owner Can Ask To Determine Whether An Upselling Program Would Be Beneficial

• What percentage of our guests currently upgrade their room type or purchase additional services during their stay?

• Are our front desk staff trained to identify and offer upsell opportunities to guests?

• What types of upgrades or additional services are guests most commonly interested in?

• How would implementing an upselling program impact our guest satisfaction scores and online reviews?

• How much revenue could we reasonably expect to generate from an upselling program?

• What are our competitors doing in terms of upselling, and how successful are their programs?

• Do we have the necessary technology and resources to effectively manage an upselling program?

• Are there any potential downsides to implementing an upselling program, such as negative guest feedback or staff pushback?

  By answering these questions, you can determine whether an upselling program is a worthwhile investment for your property.