Bespoke Hospitality Talent Solutions
Latest From Our Blogs
In the world of hospitality, service isn’t just about meeting expectations—it’s about continually elevating the guest experience. That’s why we’ve developed The Service Progression System, a 5-tier framework designed to transform guest interactions into meaningful, unforgettable moments.
Level 1: Essential Touch – Setting the foundation with accurate, timely information.
Level 2: Enhanced Assistance – Proactively offering value-added services.
Level 3: Bespoke Care – Personalizing experiences to reflect individual guest preferences.
Level 4: Immersive Support – Accompanying guests on their journey for a seamless experience.
Level 5: Signature Exclusivity – Curating unique, one-of-a-kind experiences available only to our guests.
Discover how to enhance heart-of-the-house areas for staff at your 100-room hotel or resort. Learn design tips and space requirements for locker rooms, cafeterias, training rooms, relaxation areas, and changing rooms to boost employee well-being and productivity
Understanding Time-to-Hire and Cost-per-Hire is essential for hospitality HR professionals. These metrics help optimize recruitment efficiency and budget management, ensuring you attract and retain the best talent in a competitive industry.
Mentorship in hospitality offers four key functions: developing a professional identity, problem-solving support, respect and friendship, and role modeling (Kram, 1985a). A mentor can guide you through guest crises, build your confidence, and help shape your leadership style. Mentorship isn’t one-size-fits-all—it’s about finding the right support to navigate your unique career path and grow in the industry.
Learn how to effectively structure your email to a consultant when time doesn’t allow for a Career Discovery Call. This guide provides an easy-to-follow format to ensure your key information is communicated clearly, helping you stand out in your job search.
In this insightful post inspired by Esther Perel’s concept, we delve into the idea that criticisms often mask underlying wishes or needs. By understanding this hidden dimension, both individuals and teams can transform potentially negative interactions into opportunities for growth and connection. The article explores the power of reframing criticism, offering practical examples and self-reflection questions to help readers identify and express these underlying wishes constructively.
The post includes a comparison between common criticism statements and their corresponding “I wish” reframes, illustrating how small changes in language can lead to significant improvements in communication. Furthermore, the article encourages empathy by prompting readers to consider the emotional impact of criticism and the benefits of expressing wishes openly.
This article emphasizes the importance of being sought out as a marker of professional value in one’s career, especially in the hospitality industry. It provides a five-step approach for hospitality professionals to become the go-to person in their workplace, by identifying strengths, solving problems, taking on challenging tasks, being a resource for colleagues, and consistently delivering quality work. Aimed at helping readers build a strong professional reputation and grow their influence, the article offers actionable advice for career progression.