Hospitality Leaders & Recruiters are looking for 5 Key Traits:

1. Excellent Communication Skills

2. Empathy and Emotional Intelligence

3. Flexibility and Adaptability

4. Attention to Detail

5. Team-oriented and Positive Attitude

How do you stack up on these traits? If the hiring managers are using it, you should be measuring yourself against it.

Test yourself >

🗝️ - The Key is to get a Yes on all

1. Communication Skills Assessment

- Can I effectively convey information to guests and colleagues?

- Am I a good listener, attentive to guests' needs and concerns?

- Do I respond promptly and appropriately to guest inquiries and requests?

2. Empathy and Emotional Intelligence Evaluation

- Do I genuinely connect with guests, understanding their emotions and preferences?

- Am I able to handle difficult situations with empathy and composure?

- Do I anticipate guest needs and strive to exceed their expectations?

3. Flexibility and Adaptability Review

- Am I able to adjust my schedule and priorities to accommodate changing demands?

- Do I remain calm and composed in fast-paced or unexpected situations?

- Can I effectively multitask and prioritize tasks during busy periods?

4. Attention to Detail Examination

- Do I consistently maintain cleanliness and presentation standards in my work area?

- Am I meticulous in processing guest requests and ensuring accuracy?

- Do I pay close attention to small details that contribute to the overall guest experience?

5. Team-oriented and Positive Attitude Assessment

- Do I actively support and collaborate with my colleagues to achieve common goals?

- Am I willing to assist others and contribute to a positive work environment?

- Do I approach challenges with a constructive and optimistic mindset, inspiring others to do the same?

By regularly evaluating yourself against these parameters, you can identify areas for improvement and take proactive steps to enhance your skills.

Two ideas to make this even better (for the ones who really really want to do better in their careers)

1. Challenge yourself for each of the points mentioned above.

for example, for point 4, Attention To Detail, can you draw your entire workspace on an A4 sheet? Do it now! Draw it in as much detail as possible.

We will make this interesting. Send an A4 drawing of your workspace (take a pic / scan) and send it to newsletter@eclathospitality.com and get a chance to win some goodies! Draw it yourself please!

2. Ask a mentor or leader how they judge these skills in an interview.

Just ask, ‘Dear XYZ, I wanted to know how do you measure a candidate’s <mention trait> in an interview?’

As simple as that.

Once you know how they check this in an interview, prepare for it!